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Privacy Policy

1. Introduction

Ampthill Accident Repairs (“we”, “us”, “our”) respects your privacy and processes personal information in accordance with UK GDPR when you use our website, request a quote, or contact us.

2. Data Controller

Ampthill Accident Repairs
Unit 7F, Station Road Industrial Estate, Station Road, Ampthill, Bedford MK45 2FQ
📞 01525 404479 · ✉️ ampthillaccidentrepairs@gmail.com

3. Personal Data Collected

  • Contact forms: name, surname, email, phone, vehicle registration, enquiry type, message

  • Communications: any data you provide via phone, email, or onsite discussions

  • Website analytics: anonymised IP, device/browser data, pages visited and session duration, captured via essential and performance cookies only

4. How We Use Your Data

  • Prepare quotes and perform services: accident/vehicle bodywork repairs, SMART repairs, paint matching, welding, structural and cosmetic damage restoration—even classic vehicle work

  • Send confirmations, quotes, updates, and follow-up communications

  • Enhance our website using anonymised analytics

  • Maintain legal, warranty, financial, and insurance compliance

5. Legal Basis for Processing

  • Contractual necessity: to provide the services you request

  • Legitimate interests: for business operations, website management, and service improvement

  • Consent: for optional marketing or follow-up correspondence

  • Legal obligation: for record-keeping under finance, insurance, and safety regulations

6. Data Sharing

We do not sell or rent personal information. Data is shared only with:

  • Service providers—such as website hosts, email platforms, and analytics tools under contractual agreements

  • Legal, regulatory, warranty or insurance entities, when legally required

7. Cookies & Tracking

  • Essential cookies: enable form submissions and site navigation

  • Performance cookies: anonymised analytics (e.g., Google Analytics)
    No advertising, profiling, or third-party marketing cookies are used

8. Data Retention

  • Service and enquiry data: retained for up to 7 years for legal, warranty, and compliance purposes

  • Analytics session logs: deleted after 24 months, aggregated data may be retained longer if needed

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, rectify, erase, restrict, or port your data

  • Withdraw consent or object to processing
    To exercise your rights, please contact us using the details above. You also have the right to lodge a complaint with the ICO.

10. Security

We employ SSL encryption, secure hosting, access controls, firewall protection, and staff awareness training. No system is infallible, but we follow best practices to protect your data.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

Our Privacy Policy may be updated from time to time; the Effective Date will indicate the latest version. Continued use of our website implies acceptance of any changes.

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